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Enterprise-grade Wi-Fi access point & Wi-Fi onboarding experience.

55° 52' 30.5724'' N 4° 16' 55.2792'' W

Who we are

We are CollectivWorks Limited ("we", "our", "use") and operate under the name of CollectivWorks.

We're committed to safeguarding and respecting your privacy. If you have any queries about your personal information, you can email us at 
info@collectivworks.com , or by writing to us at 1 Bothwell Lane, Glasgow, G12 8JS.

We're registered with the Information Commissioner's Office under number Z1858934.

Information We Collect

Information submitted through our website 
For example, when you register our website and provide us with details such as your name and email address, IP address, or details we collect about how you use the website, and how you use our Swipe To Connect Wi-Fi Experience.

There may be times when you give us 'sensitive' information, which includes things like racial origin, gender identity or religious beliefs. We'll only use this information in strict accordance with the law.

Information on how you use your phone 
For example, the mobile network you use, your IP address, MAC address or operating system and settings on your phone.

Because we are a Public Wi-Fi provider, we may also collect information about which websites and services you connect to while using to our Wi-Fi Service, though we do not collect the data that's transferred between your device and these services.

Information you give us permission to access on your phone 
Things you give us explicit permission to see, like your geolocation, photos, address book, and data from your camera.

Information from social networks or online accounts 
Information from any accounts that you share with us.

Cookie Information
Read our  Cookie Policy   for more information on what cookies are and how we use them.

Why CollectivWorks Collects Data

Provide our Service

To provide our services, we use data to:

Help us manage your connection experience and access to our Wi-Fi networks. 
To meet our legal obligations. We use it to:

Prevent illegal activities like piracy, harassment and fraud.

To exercise our legitimate interests. This is when we use data for a reason which is in your and/or our interest, and which doesn't involve overriding your privacy rights. We use it to:

  • Authenticate your device to our Wi-Fi network, or the network of an affiliated partner.
  • Market products and services within our website and service.

With your permission. We use it to:

  • Subscribe you to marketing communications from the venue providing the Wi-Fi network you're connecting to - if you request to. You can always unsubscribe from receiving these if you want to, by email.

Maintain & Improve our Service 
We use data to manage your connection experience and access to our Wi-Fi networks.

Develop New Products and Offerings 
We use data to track, analyse and improve the services we give we give to you and other customers.

Provide Personalised Experiences, including Content and Ads 
To give you relevant content that you might be interested in, we may track the actions you take while using our services to make a more informed decision about what to show you.

Measure Performance
Delivering a fast, efficient service is important to what we think makes a great service. We may monitor the bandwidth that your device uses to investigate whether we can deliver more, or we may time how long it takes for your device to load a page on our site, in order to optimise it's performance and deliver it even faster.

Communicate with You
If you explicitly sign up to receive notifications about new updates and changes to the service, we may store your details to use for this purpose. We may also use these details to get in touch with you if we suspect that there has been an incident that affects you or your use of our services.

Protect our Customers, the Public and CollectivWorks
We work hard to ensure that everyone has a safe, enjoyable experience while using our services. If we suspect that someone is abusing our service, or using it to detract from the experience of someone else, we will take the appropriate action to remedy the situation. We monitor connection data on our Wi-Fi network for this purpose.

Keeping your information safe

We currently store the data we collect within the European Economic Area ('EEA'). People who work for us, or our suppliers and partners outside the EEA might also require to process your data, therefore we might transfer your data outside the EEA.

We may only share data with organisations and countries that:

  • The European Commission say have adequate data protection.
  • We've agreed standard data protection clauses with.

We keep your data as long as you're using our services, and for up to 50 months after that. In some scenarios, like in cases of abuse, we may keep data longer if we need to and/or the law says we have to.

Your Rights

You have a right to:

  • Access the personal data we hold about you, or to get a copy of it.
  • Make us correct inaccurate data.
  • Ask us to delete, 'block' or suppress your data, though for legal reasons we might not always be able to do it.
  • Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.
  • Withdraw any consent you’ve previously given us.

To do so, please contact us through the app or by emailing  info@collectivworks.com.

Sharing your information

We may share personal information with:

  • Anyone who works for us, when they need it to do their job.
  • Any organisation which supports any of our services you use, when they need to offer those services. That includes:
    • Our Wi-Fi Venues customers, and Network System Operators.
    • Analytical service providers, such as Google Analytics, or MixPanel.
    • Customer 'interface' providers, such as SendGrid, who we use to send emails to users who have requested notifications or newsletters regarding the service.

Changes to this policy

We'll post changes we make on our website, and within our Swipe To Connect Experience. If the changes are significant, we'll let you know by email if you have given it to us, and draw your attention to them when you next visit our Wi-Fi service.

How to contact us, or make a complaint
If you have a question or complaint, please contact us through the app or by emailing 
info@collectivworks.com  and we’ll do our best to fix the problem.

Privacy Policy

Made in Scotland from Electrons. © 2018 CollectivWorks

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